Return Policy
WEBSITE RETURN POLICY
Emily’s Wardrobe offers a curated selection of women’s fashion, accessories, and lifestyle products. Product images and descriptions are provided to give customers the most accurate representation possible; however, slight variations in color, appearance, packaging, or materials may occur due to lighting conditions, screen settings, manufacturing updates, or supplier changes.
By placing an order with Emily’s Wardrobe, customers acknowledge that minor variations that do not affect the functionality, quality, or intended use of a product do not constitute a defect or fault. This does not affect any statutory rights that may apply where a product is genuinely faulty, damaged, or materially different from its description.
As an online retailer, we understand that personal preference may vary. Dissatisfaction based solely on style preference, color expectation, sizing preference, or a change of mind after purchase does not automatically qualify as a product fault. Customers who wish to return an item under our return policy may do so within the applicable return period, provided the item is unused, unworn, and returned in its original condition with all tags and packaging intact.
If you believe an item is faulty, damaged, or not as described, you must contact us before returning the product. Please provide your order number, a detailed explanation of the issue, and clear photographs showing the alleged fault. Our team will review your claim and respond within a reasonable timeframe.
Claims relating solely to personal preference, minor cosmetic variations, packaging differences, or characteristics clearly disclosed within the product description will not be considered valid fault claims.
Where a fault is confirmed, Emily’s Wardrobe reserves the right to offer an appropriate remedy, including:
- A replacement item;
- A store credit;
- A repair where applicable; or
- A refund if no suitable alternative solution is available.
If an incorrect item or incorrect size has been shipped due to an error on our part, we will arrange a replacement or another appropriate resolution at no additional cost to the customer.
Where a return is approved, customers may be required to return the item using a trackable shipping service. Returned products must be in the same condition as received unless the return relates to a confirmed fault.
Nothing within this policy limits or excludes any rights that customers may have under applicable consumer protection laws. Customers remain entitled to any statutory remedies available under the laws applicable in their country of residence.
For assistance regarding returns, exchanges, or fault claims, please contact:
Email: info@wardrobe-emilys.com
Emily’s Wardrobe reserves the right to update or amend this policy at any time without prior notice.
Last Updated: June 2026