Shipping Policy

WEBSITE SHIPPING POLICY

At Emily’s Wardrobe, we work hard to ensure that every order is processed and delivered as efficiently as possible. As many of our products are sourced through trusted fulfillment partners, shipping and processing times may vary depending on product availability, destination, and order volume.

ORDER PROCESSING

Orders are typically processed within 1–5 business days after payment has been successfully received. During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

ESTIMATED DELIVERY TIMES

Canada: 5–12 business days

United States: 5–12 business days

United Kingdom: 5–12 business days

Australia & New Zealand: 7–15 business days

Europe: 7–15 business days

Rest of World: 7–20 business days

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, or peak shipping periods.

TRACKING INFORMATION

Where tracking is available, customers will receive tracking details once their order has been shipped. Tracking updates may not appear immediately after shipment, as carriers can require several days to scan and update tracking information within their systems.

A tracking status indicating that a shipment is awaiting carrier processing, label creation, or courier acceptance does not mean that the order has been lost or not fulfilled.

CUSTOMS, DUTIES & IMPORT TAXES

For international orders, customs duties, import taxes, handling fees, or other government charges may apply depending on the destination country.

These charges are determined by local customs authorities and are the sole responsibility of the customer. Emily’s Wardrobe has no control over these fees and cannot predict their amount. Any customs-related charges are non-refundable.

DELIVERY DELAYS

While we make every effort to ensure timely delivery, Emily’s Wardrobe cannot be held responsible for delays caused by:

  • Customs inspections or clearance procedures
  • Carrier disruptions
  • Severe weather conditions
  • Public holidays
  • Incorrect shipping information provided by the customer
  • Events beyond our reasonable control

If your order has not arrived within the estimated delivery timeframe, please contact us at info@wardrobe-emilys.com and our team will be happy to assist you.

ORDER ACCEPTANCE

By placing an order with Emily’s Wardrobe, customers acknowledge and accept the stated processing and shipping timeframes. Delays that remain within reasonable shipping and fulfillment periods do not automatically qualify for cancellation, refund, chargeback, or payment dispute.

CONTACT INFORMATION

For any shipping-related questions, please contact:

Email: info@wardrobe-emilys.com

Emily’s Wardrobe reserves the right to update this Shipping Policy at any time without prior notice.

Last Updated: June 2026