Terms & Conditions
TERMS & CONDITIONS
These Terms & Conditions govern your use of the Emily’s Wardrobe website and the purchase of products from Emily’s Wardrobe. By accessing our website and placing an order, you agree to be legally bound by these Terms & Conditions.
ABOUT OUR PRODUCTS
Emily’s Wardrobe offers women’s fashion, accessories, and lifestyle products through our online store. We make every effort to ensure that product descriptions, images, specifications, and pricing information are accurate and up to date.
Please note that slight variations in color, appearance, packaging, materials, or design may occur due to differences in screen settings, lighting conditions, manufacturing updates, or supplier changes. Such minor variations do not affect the intended use or quality of the product and do not constitute a defect.
Customers are encouraged to review product descriptions carefully before making a purchase. If you have any questions regarding a product, please contact us before placing your order.
ORDER ACCEPTANCE
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of pricing errors, suspected fraud, stock shortages, or violations of these Terms & Conditions.
Once your order has been successfully placed, you will receive an order confirmation email. This email does not constitute final acceptance of your order. A contract between you and Emily’s Wardrobe is formed only when your order has been dispatched.
SIZING AND PRODUCT INFORMATION
Customers are responsible for reviewing sizing guides, measurements, and product descriptions before purchasing. Fit preferences may vary from person to person, and differences in personal expectations regarding fit do not constitute a product fault.
Where sizing information is provided, it is intended as a guide only. Minor measurement variations may occur due to manufacturing tolerances.
PROCESSING AND SHIPPING
Orders are typically processed within 1–5 business days. Delivery estimates provided on our website are approximate and may vary depending on destination, courier services, customs procedures, seasonal demand, and circumstances beyond our reasonable control.
Estimated delivery times begin once an order has been dispatched, not from the date of purchase.
Tracking information will be provided where available. Temporary delays between shipping label creation and courier tracking updates are normal and do not indicate non-fulfillment or loss of an order.
International shipments may be subject to customs duties, import taxes, handling fees, or other government charges imposed by the destination country. These charges remain the sole responsibility of the customer.
RETURNS AND CANCELLATION RIGHTS
YOUR RIGHT TO CANCEL
If you are a consumer, you may have the right to cancel your order within 14 days of receiving your goods, depending on applicable consumer protection laws in your country of residence.
To exercise your cancellation rights, please contact us at:
Email: info@wardrobe-emilys.com
RETURNING GOODS
Where a return is accepted, items must be returned in their original condition, unworn, unused, unwashed, and with all original tags and packaging intact.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
We strongly recommend using a tracked shipping service, as Emily’s Wardrobe cannot be held responsible for returns lost during transit.
REFUNDS
Once returned goods have been received and inspected, approved refunds will be processed using the original payment method wherever possible.
Refund processing times may vary depending on the payment provider, financial institution, or payment method used.
FAULTY OR INCORRECT ITEMS
Customers are entitled to receive products that match their description and are of satisfactory quality.
If you believe an item is faulty, damaged, or incorrect, please contact us as soon as possible at:
Email: info@wardrobe-emilys.com
Please include:
- Your order number
- A description of the issue
- Clear photographs where applicable
Where a fault is confirmed, Emily’s Wardrobe may offer an appropriate remedy, including a replacement, repair, store credit, or refund, depending on the circumstances and applicable consumer protection laws.
PAYMENT DISPUTES
If you experience an issue with your order, we encourage you to contact Emily’s Wardrobe directly before initiating a chargeback, payment dispute, or claim through your payment provider.
Our customer support team will make reasonable efforts to resolve any concerns promptly and fairly.
Emily’s Wardrobe maintains records of orders, payment confirmations, tracking information, customer communications, and website transactions. Such records may be used when responding to payment disputes or claims.
Nothing within this section limits any rights available to consumers under applicable law.
INTELLECTUAL PROPERTY
All content displayed on the Emily’s Wardrobe website, including but not limited to text, graphics, logos, images, product descriptions, website design, and branding, remains the property of Emily’s Wardrobe or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Emily’s Wardrobe shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion would be unlawful under applicable consumer protection laws.
PRIVACY
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
CHANGES TO THESE TERMS
Emily’s Wardrobe reserves the right to modify, update, or replace these Terms & Conditions at any time. Updated versions will be published on our website and become effective immediately upon posting.
GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Emily’s Wardrobe operates. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts as required by applicable law.
CONTACT INFORMATION
For questions regarding these Terms & Conditions, please contact:
Email: info@wardrobe-emilys.com
Emily’s Wardrobe
Customer Support Team
Last Updated: June 2026